Things are EXCITING at The Speech & Hearing Center!

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities and mentorship.

OFFICE ASSISTANT PART-TIME OPPORTUNITY

The Speech & Hearing Center is looking for a hard-working, self-motivated part-time employee eager to learn about our organization by assisting the front desk with administrative support.

HOURS: Flexible Schedule

RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO):

• Answer phones and serve as initial contact with patients in the office.
• Promptly check in patients with the expectation they will be ready to see clinicians on time with any paperwork completed.
• Check out patients and collect payments.
• Schedule appointments and input initial patient contact and insurance data.
• Research and resolve payment issues, working closely with billing.
• Handle incoming referrals.
• Prepare and send paperwork in advance of new patient appointments.
• Check postal mail and voicemail and return phone calls.
• Send appointment reminders and reschedule patients, as needed.
• Complete weekly bank deposit.
• Perform weekly server backup and daily billing sync.
• Learn internal operations and identify areas for process and customer experience improvements.
• Perform other general office duties, as needed, including file maintenance, organizational projects, data entry, maintaining front lobby spaces, ordering office supplies, etc.

QUALIFICATIONS:       

• Entry-level professional or student majoring in business, nonprofit management or like program
• Solid computer skills, including proficiency in Microsoft Office business suite, as well as the ability to learn medical practice management software

OUR MOST SUCCESSFUL TEAMMATES POSSESS:

• Excellent interpersonal, verbal and written communication skills, including strong customer service mindset
• Multitasker and team player willing to help out where needed
• Ability to work independently and efficiently, under pressure of deadlines
• Proactive, efficient and organized with great attention to detail
• Exhibit a pleasant and welcoming demeanor both in person and on the phone
• Connection to the mission of serving those with communication disorders

Signal Centers is an equal opportunity employer and seeks to affirm the dignity and worth of every person. It is, therefore, the policy of the organization to practice and ensure the fair and equitable treatment of all applicants and employees with respect to race, religion, ethnicity, national origin, age, gender, sexual orientation or ability and promote the full realization of this policy through all employment practices.

• Enjoy a flexible schedule.
• Gain relevant medical field and nonprofit experience.
• Learn the ins and outs of a professional office environment.
• Further develop skills with a wide variety of projects.
• Take advantage of opportunities for mentoring, training and connection building with local business professionals.